Return and Refund Policy
Thank you for shopping at Top Deal Store. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Top Deal Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Top Deal Store, you agree to the terms set forth below along with Top Deal Store's Privacy Policy and Terms of Use.
1. General
By placing an order at Top Deal Store, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Top Deal Store for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
2. Return Policy
We at Top Deal Store commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed via email within 48 hours of placing the order if such an unfortunate event occurs. If you have already paid for your order, the full amount will be refunded to you via the original method of payment.
However, if our products do not meet your expectations, here is our return and refund policy:
Returns: You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions on how to return your item to us, contact us at info@topdealstore.com.au.
3. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@topdealstore.com.au and send your item to: 2/5-7 Braeside Dr, BRAESIDE VIC 3195 Australia.
5. Changes to Our Return & Refund Policy
Top Deal Store reserves the right to change this return policy at any time. We recommend contacting us directly for any return question at info@topdealstore.com.au.
As with any shopping experience, there are terms and conditions that apply to transactions at Top Deal Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Top Deal Store, you agree to the terms set forth below along with Top Deal Store's Privacy Policy and Terms of Use.
1. General
By placing an order at Top Deal Store, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Top Deal Store for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
2. Return Policy
We at Top Deal Store commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed via email within 48 hours of placing the order if such an unfortunate event occurs. If you have already paid for your order, the full amount will be refunded to you via the original method of payment.
However, if our products do not meet your expectations, here is our return and refund policy:
Returns: You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions on how to return your item to us, contact us at info@topdealstore.com.au.
3. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@topdealstore.com.au and send your item to: 2/5-7 Braeside Dr, BRAESIDE VIC 3195 Australia.
5. Changes to Our Return & Refund Policy
Top Deal Store reserves the right to change this return policy at any time. We recommend contacting us directly for any return question at info@topdealstore.com.au.
